Shipping Policy

Shipping Policy for Shephard's Beach Resort

Order Processing Time: All orders for merchandise and gift items are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods: We offer a range of shipping options, including standard and expedited shipping. During checkout, you can select the method that best fits your needs.

Shipping Rates: Shipping rates are calculated at checkout based on the weight of your order and the delivery location. Free shipping may be available on orders over a specific amount (e.g., $50).

Delivery Times: Delivery times vary based on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, while expedited options may deliver within 2-3 business days. Please note that these times are estimates and may be affected by unforeseen circumstances, such as weather delays.

Local Pickup: For guests staying at Shephard's Beach Resort, local pickup options may be available. Please contact our customer service team to arrange this.

Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order through our website or via the carrier’s site.

Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will assist you in resolving the issue.

Returns and Exchanges: For details on our return and exchange policy, please refer to our Return Policy page or contact our customer service team.